Interbalkan Medical Center

The ultramodern Interbalkan Medical Center building facilities are characterized as an architectural achievement. It is the result of special studies with emphasis on aesthetics and ergonomics. With the capacity of 383 hospital beds the Interbalkan has all types of rooms (3-bed, 2-bed, single-bed, luxury and suites). It provides hotel amenities of top quality, both in terms of functionality and aesthetics, in all interior and exterior hospital areas. All patients’ needs for confidentiality and hospitalization care are covered aiming the best possible recuperation with zero trouble for the patients.

The building facilities cover the following functional needs:  

•   383 hospital beds

•   Intensive Care Units (for adults and neonates) of 48 beds

•   23 ultramodern operating rooms, eight of which with radiation protection for radiation minimization for doctors and patients

•   7 delivery rooms

•   Special endotherapy unit, wholly lead-covered, with open radio sources, unique in Thessaloniki

•   Recuperation rooms with 12 beds

•   Emergency outpatients’ clinics and regular outpatients’ clinics, doctors’ examination rooms, resuscitation rooms, one-day clinics

•   Interior pool with special equipment for the needs of the Rehabilitation and Sports Medicine Center

•   Two conference rooms (Vergina: 400 seats, Pella: 350 seats) with direct visual connection with the operating rooms.

Quality Standards and Awards

The Interbalkan Medical Center is trusted by patients all around the world as the ideal choice for the treatment of any kind of health issue, or for a comprehensive and specialized preventive checkup. The Interbalkan has got:

· ISO 9001 and ISO 22000 certification 

· TEMOS certification for Quality In International Patient Care

· TEMOS Excellence award for medical tourism

· Best Hospitals Worldwide 2014 – 2016 by Diplomatic Council UN

International Patients

The International Patients Department (IPD) provides excellent services, designed for and adapted to your personal needs and wishes. The eager and experienced associates of the IPD will be your valuable guides and companions during your stay at the clinic. Our sole concern is to cover your medical needs and your personal wishes fully and smoothly, and to meet your linguistic, religious, and cultural expectations.By ensuring your safety, peace of mind and comfort, we turn a hospital environment into a familiar place that makes you feel safely “at home”.  

In-hospital services

We provide:

•   A choice of five room types, including singles, luxury, and suites

•   Dietician – Nutritionist services

•   Meals especially adapted for you and/or your companions (based on special diets or nutritional habits)

•   Private nurse (if desired)

•   Choice of the gender of your attending physician

•   Private ambulance service

•   Option of transfer by air ambulance

Once the physician has chosen the treatment plan, he/she will inform the IPD, which will in turn provide you information about:

•   The type of treatment

•   The treatment plan

•   The recovery plan

•   A brief résumé of the physician

•   The cost of treatment

When all required procedures are completed, the IPD will provide you with all necessary information concerning your date of admission, the attending physician, and the contact details of the employee that will be assisting you. Upon your arrival to the airport, our personnel will be expecting you to facilitate your transfer to the hospital. Upon your arrival to the hospital, a personal assistant, who speaks your language, will welcome you and give you a tour of the hospital facilities, answer any questions you may have, provide translating services where necessary, accompany you to your appointments, help you understand all stages of the tests and treatment, and be at your service for anything you may require.

The IPD will have already scheduled all the necessary tests, so that they can be completed without any delay. Accompanied by your personal assistant, you will meet the attending physician who will provide information about the treatment to be followed, as well as about the actions and time required for recovery after you leave the hospital. We are constantly interested in our patients' well being, even after their discharge. Thus, we take care of all minor details in order to ensure that nothing will disrupt it. Once you meet the discharge criteria specified for your type of surgery, you will be released. Your discharge plan will include instructions on how to take care of the wound dressings, what medications to take, what exercises to do, and other home care instructions. Before you go home, you should be thoroughly informed on what your limitations are and whether or not you will need special care, assistance, or equipment following your surgery.

One day before your discharge, you will be given written instructions in your native language for the post treatment plan and follow up by the attending doctor. On the day of your discharge, the attending doctor will visit you for any additional information or questions you may have and you will receive your patient’s card which will include your name, your attending doctor’s name, your Personal Assistant’s name, phone numbers and email of the International Patient Department and your appointment’s review.

Also, you will receive translated in your native language:

•   Medical Record with the Medical report, Discharge Note, Medical Lab Results and Radiologists test.

•   Doctor’s prescription

•   Review instructions

•   Special diet (if needed)

•   Fit to Fly document (if needed)

•   Invoices

Once you return home, the IPD will be in contact with you (within 48-72 hours after discharge) on a follow-up basis to check on your general condition and assist you with any questions.

You will have free post-Consultation via Skype with your attending doctor.During your recovery, you will be able to phone or/and email the IPD for more information and assistance.